Configure the iDRAC Remote Access Console

If your ExtraHop system is deployed in a data center or other remote environment, you might need to access the console and power-management features through a remote connection. Remote access is available on the ExtraHop system through the Integrated Dell Remote Access Controller (iDRAC). After you enable and configure iDRAC, you can power cycle the system, view console messages, and review hardware monitoring and boot logs.

The iDRAC interface is enabled by default on all ExtraHop appliances, except the EDA 1100 and EDA 1200, which do not have an iDRAC interface. You can download updates for the iDRAC controller firmware from the Dell Technologies website.

Accessing the iDRAC

  1. When the appliance is running, the LCD displays the existing IP address. Under the LCD, press the checkmark button between the two arrows.
  2. Highlight iDRAC and press the checkmark button.
  3. Highlight IP and press the checkmark button.
  4. Write down the IP address that appears on the LCD.
  5. In a web browser, type the IP address, and log in with the username root and the password, which is the service tag number listed in the screen or on the pullout at the front of the appliance. The password is case-sensitive.

Configuring the iDRAC with a static IP address

  1. Under iDRAC Settings in the left tree control, click Network.
  2. Scroll down to the IPv4 Settings section, de-select the DHCP Enable checkbox.
  3. In the Static IP Address field, type the IP address that you want to configure for remote access to your ExtraHop system.

Launching the iDRAC virtual console

  1. Click Overview in the left tree control, click the Console tab.
  2. From the Plug-in Type menu, select Java.
  3. Click Launch Virtual Console.

    A file will begin downloading to your workstation.

  4. When the file has downloaded, delete the characters after viewer.jnlp, and open the file immediately after the download has completed. (Download times are typically one minute or less).
  5. At the prompt, click Continue.
  6. When the java applet finishes installing, click Run.
  7. Select the Always trust this certificate checkbox and click Run.
  8. Click OK.

Power cycling the system

  1. Under Overview > Server in the left tree control, click Power/Thermal.
  2. From the Power Control drop-down menu, select Reset System (warm reboot).
  3. When you click Launch Virtual Console, the iDRAC launches a new window as your virtual console.

Set a secure password

The iDRAC password is configured by default with the service tag number on the pullout at the front of the ExtraHop appliance. You should change the default password to a more secure password that you choose.

  1. Reboot the iDRAC system and press F2.
  2. Under the System Setup Main Menu, click iDRAC Settings.
  3. Under iDRAC Settings, click User Configuration.
  4. Select the checkbox next to Change Password.
  5. Type the new password, and then type the password again to confirm.
    The steps and menu options to change the password can vary by iDRAC version.
    Important:Passwords cannot contain more than 20 characters.
  6. Click Apply.
Last modified 2023-11-07