ExtraHop System Notices
The following system notices can appear in your ExtraHop system as warnings, errors, and general system information.
| Message | Recommended Action |
|---|---|
| A new version of the ExtraHop firmware is available | Visit our Customer Portal to view release notes and access downloads. |
| The ExtraHop evaluation license will expire soon. Contact your ExtraHop sales representative. | Contact your sales representative to discuss next steps. |
| The device limit has been reached on this sensor | Contact your sales representative to discuss next steps. |
| The ExtraHop system time does not match the time set on connected sensors. Reset the system time on sensors to avoid data display issues | Contact your ExtraHop administrator to resolve this issue. |
| System Health checks are not running | Contact ExtraHop Support to discuss next steps. |
| A disk error occurred | View the Disks page in the Administration settings to troubleshoot the issue. |
| An extended datastore error occurred | View the Extended Datastore page in the Administration settings |
| Notifications for System Health are not configured | View the Notifications page in the Administration settings |
| The following sensors are not receiving network traffic: <names> | Contact ExtraHop Support to discuss next steps. |
| The connection to the ExtraHop license server failed | If your ExtraHop system cannot connect to the license server for more than a week, your license becomes disconnected and data collection stops. Verify the appliance connection to the internet, or contact ExtraHop Support. |
| The ExtraHop license is invalid. | Learn about licensing in our License FAQ. |
| The ExtraHop license is about to expire | Learn about licensing in our License FAQ. |
| The ExtraHop license for this system expired | Learn about licensing in our License FAQ. |
| No sensors have been configured for this console | Learn how to connect to RevealX 360. |
| A sensor has an invalid license state. Contact your ExtraHop Administrator. | Contact your ExtraHop administrator to resolve this issue. |
| A sensor is approaching an invalid license state. Contact your ExtraHop Administrator. | Contact your ExtraHop administrator to resolve this issue. |
| This sensor is not connected to ExtraHop Cloud Services. | Learn how to connect to ExtraHop Cloud Services. |
| This console is connected to a sensor that has not established a connection to ExtraHop Cloud Services. Some detections are unavailable. | Learn how to connect to ExtraHop Cloud Services. |
| We recommend that you upgrade connected appliances to the latest firmware version. | Learn how to upgrade your firmware. |
| We recommend that you upgrade connected sensors to the latest firmware version. | Learn how to upgrade your firmware. |
| We recommend that you upgrade this console to the latest firmware version. | Learn how to upgrade your firmware. |
| We recommend that you upgrade this sensor to the latest firmware version. | Learn how to upgrade your firmware. |
| This sensor is not receiving network traffic. | Contact your ExtraHop administrator to resolve this issue. |
| The packet capture disk is locked | Learn about encrypting packet capture disks. |
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