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Troubleshoot issues with the extended datastore

To view the status for your mounts and datastores, and identify applicable troubleshooting steps, complete the following steps.

Log in to the Administration settings on the ExtraHop system through https://<extrahop-hostname-or-IP-address>/admin.
In the System Configuration section, click Datastore and Customizations.
In the Extended Datastore Settings section, click Configure Extended Datastore.
In the Extended Datastores table, view the entry in the Status column for each mount or datastore. The following table provides guidance on each entry and identifies any applicable action.

Table 1. Mounts
Status	Description	User Action
Mounted	The mount configuration was successful.	None required
NOT MOUNTED	The mount configuration was unsuccessful.	Verify that the mount configuration information for accuracy and correct spelling. Verify that the remote system is available. Verify that the server is a supported type and version. Verify credentials, if using authentication.
NOT READABLE	The mount has permissions or network-related issues that prevent reading.	Verify that the correct permissions are set on the share. Verify the network connection and availability.
NO SPACE AVAILABLE	The mount has no space remaining.	Detach the mount and create a new one.
INSUFFICIENT SPACE	First appearance: The system anticipates that not enough space is available. Second appearance: Less than 128MB of space is available.	Detach the mount and create a new one.
AVAILABLE SPACE WARNING	Less than 1GB of space is available.	Detach the mount and create a new one.
NOT WRITEABLE	The mount has permissions or network-related issues that prevent writing.	Verify permissions. Verify the network connection and availability.

Table 2. Datastores
Status	Description	User Action
Nominal	The datastore is in a normal state.	None required
INSUFFICIENT SPACE on: <MOUNT NAME>	The datastore has insufficient space on the named mount and it cannot be written to.	Create a new datastore. For the new datastore, consider selecting the `Overwrite` option, if appropriate.
NOT READABLE	The datastore has permissions or network-related issues that prevent reading.	Verify permissions. Verify the network connection and availability.
NOT WRITEABLE	The datastore has permissions or network-related issues that prevent writing.	Verify permissions. Verify the network connection and availability.

Last modified 2023-11-07

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