ExtraHop System Notices

The following system notices can appear in your ExtraHop appliance as warnings, errors, and general system information.

Message Recommended Action
A new version of the ExtraHop firmware is available Visit our Customer Portal to view release notes and access downloads.
The ExtraHop evaluation license is about to expire Contact your sales representative to discuss next steps.
The number of devices has exceeded the licensed device limit Learn about device limits in our License FAQ.
The appliance device limit is reached Contact your sales representative to discuss next steps.
The device license limit is reached Learn about device limits in our License FAQ.
The appliance system time is different than the time on incoming data. Contact your ExtraHop administrator to resolve this issue.
System Health checks are not running Contact ExtraHop Support to discuss next steps.
A disk error occurred View the Disks page in the Admin UI to troubleshoot the issue.
An extended datastore error occurred View the Extended Datastore page in the Admin UI
Notifications for System Health are not configured View the Notifications page in the Admin UI
The capture is not receiving any packets Contact ExtraHop Support to discuss next steps.
The connection to the ExtraHop license server failed If your ExtraHop appliance cannot connect to the internet and to the license server, the license will expire. Verify the appliance connection to the internet, or contact ExtraHop Support.
The ExtraHop license is invalid. Learn about licensing in our License FAQ.
The ExtraHop license is about to expire Learn about licensing in our License FAQ.
The ExtraHop license for this appliance expired Learn about licensing in our License FAQ.
A Discover appliance is approaching an invalid license state Learn about licensing in our License FAQ.
A Discover appliance has an invalid license state Learn about licensing in our License FAQ.
This appliance is not connected to ExtraHop Cloud Services Learn how to connect to ExtraHop Cloud Services.
No appliances have been configured for this cluster Learn how to connect a Command appliance to a Discover appliance.
(Offline count) appliance offline View the Manage Connected Appliances page in the Admin UI on the Command appliance.
Published 2019-06-12 14:47