Return equipment from an evaluation
If you have decided to return your ExtraHop appliances from an evaluation (POC), this guide provides instructions on how to remove your data before you ship the appliances back. Optionally, you can send the appliances back with your data and ExtraHop will delete the data for you.
Before you can securely delete your data, you must first boot into the rescue media interface. Then, select from the options to perform a secure delete. After your data has been deleted, return the equipment according to the instructions in your return request letter.
Contact ExtraHop Operations if you have any questions about the return process.
Boot into the rescue media interface
Before you begin
Warning: | The rescue media must have the same firmware version that is installed on the ExtraHop system, unless you plan to reset the appliance to factory defaults and upgrade to the latest firmware version. To upgrade to the latest firmware version, overwrite your rescue media USB drive with the latest rescue media version. |
Perform a secure delete of all system data
You can permanently remove all of the data and customizations from your ExtraHop appliance. Select this option if you plan on disconnecting the ExtraHop appliance and want to securely remove all of your data.
Important: | The 1-pass wipe options can take up to 24 hours to complete; the 3-pass option can take several weeks. |
- From the Select Menu Option screen, select Wipe/Reset Menu.
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Select one of the following options:
- Select Run Secure Internal Wipe and select OK. This option erases only the internal drives in the appliance.
- For ExtraHop packetstores with attached extended storage units (ESU), select Run Secure ESU Wipe, and then select OK. This option erases the drives only in attached ESUs.
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Select the wipe pattern from the following options:
Option Description 1-pass Quick Fill with 0x00 Writes zeros to every sector of every disk on the appliance. 1-pass One Random Pass Writes random bits to every sector of every disk on the appliance. 3-pass DoD 5220.22-M Writes random bits to every sector of every disk on the appliance, then writes zeros to every sector of every disk on the appliance, and then writes ones to every sector of every disk on the appliance. Finally, a verification pass is performed. - Select OK and press ENTER.
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