Register your ExtraHop appliance
When you purchase an appliance, you will receive an email with a new product key that must be added to your appliance from the ExtraHop Admin UI. This guide provides instructions on how to apply the new product key and activate all of your purchased modules. You must have administrator privileges on the ExtraHop appliance to access the Admin UI.
Register the appliance
Next steps
Have more questions about ExtraHop licensing works? See the License FAQ.Troubleshoot license server connectivity
Your ExtraHop appliance must be able to resolve the *.d.extrahop.com domain from the DNS server settings that you configured on your ExtraHop appliance. Communication with the licensing server through DNS is required for license updates and check-ins.
Open a terminal application on your Windows, Linux, or Mac OS client that
is on the same network as your ExtraHop appliance and run the following
command:
nslookup -type=NS d.extrahop.com
If the name resolution is successful, output similar to the
following appears:
Non-authoritative answer: d.extrahop.com nameserver = ns0.use.d.extrahop.com. d.extrahop.com nameserver = ns0.usw.d.extrahop.com.If the name resolution is not successful, make sure that your DNS server is properly configured to lookup the extrahop.com domain.
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