Configure the Remote Access Console

If your ExtraHop system is deployed in a data center or other remote environment, you might need remote access to the console and power-management features. This remote access is available on the ExtraHop system via the Integrated Dell Remote Access Controller (iDRAC6). Enabling and configuring this port enables an administrator to power cycle a system, view console messages, review hardware-monitoring & boot logs, and have virtual console access.

By default the iDRAC interface is enabled on ExtraHop systems, with the iDRAC configured to request a DHCP IP address and the default password being the system serial number found on the pull-out tab (horizontally below the video connector on the 610 and vertically below the power button on the 710) on the front of the appliance. Additionally, the system serial number can be seen in the identification information for the browser window.

This guide is not intended to be comprehensive; rather, its intended purpose is to point out the features that ExtraHop has found most useful for remote management of the ExtraHop system. This document describes the basic steps via Command Line Interface (CLI) and HTTP to:

  • Access the iDRAC

  • Configure the iDRAC with a static IP address

  • Change a User password

  • Power-cycle the device

  • Boot the system from CD

  • Use the iDRAC Virtual Console

    For more detailed information about using the iDRAC, please see the following link:

Configuring iDRAC

  1. Identify the iDRAC interface on the ExtraHop system. On both the 10G and the 1G systems, the iDRAC interface is a single RJ45 connector in the bottom-left corner of the back of the ExtraHop system.

  2. Connect a keyboard and monitor or a serial console to the ExtraHop system and boot it up. During the boot process, watch for the message Press <Ctrl-E> for Remote Access Setup within 5 sec.... Press CTRL-E to enter the iDRAC configuration.

  3. Using the arrow keys, select LAN Parameters.

  4. In the LAN menu, scroll to the IPv4 settings section to change the DHCP IP address settings to Static IP address settings. Make sure that IPv4 is enabled and press ESC to return to the main menu.

  5. Now configure the LAN user by using the arrow keys to select the LAN User Configuration option.

  6. The default user name is root. Although the password field appears to be blank, the default password is set (system serial number). To change the password, input your preferred password into the password fields and hit ESC to return to the main menu.

  7. Press ESC to quit the configuration menu and return to the booting process.

Accessing iDRAC

You now can access the ExtraHop iDRAC interface using SSL over HTTP:


The Remote Access > Network/Security > Network tab will allow you to make changes to the Network settings.

(Note: Changes to the NIC IP address settings will close all user sessions and require users to reconnect to the iDRAC Web-based interface using the updated IP address settings. All other changes will require the NIC to be reset, which may cause a brief loss in connectivity.)

The Remote Access > Network/Security > Users tab will allow you to make changes to the User settings, to include adding/removing and changing User password. Simply click on the User ID, and it will bring you to the Configuration page for that user.

The Powertab has multiple system state options, including starting, stopping and power-cycling the system.

The System > Setup > First Boot Device page allows you to choose what device to boot the system from. It is strongly advised that you only use this option when you need to boot from the ExtraHop Rescue CD (in the CD ROM drive by default when shipped by ExtraHop) and that you never uncheck Boot Once unless directed to do otherwise by ExtraHop support (

The Console/Media tab allows for you to have Virtual Console access to the system, allowing you the same access as you have when accessing via monitor and keyboard.

When you click on Launch Virtual Console, it will launch a new window as your virtual console

(note: this may require Java Web Start or other Operating System dependent plugins)

Published 2019-08-19 14:48